Privacy Policy

1. Introduction

Kanka Tech LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our Customer Relationship Management (CRM) system. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Request information about our services
• Contact us through our website or communication channels
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Engage with our CRM system

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Account credentials and preferences
• Communication preferences and history
• Project requirements and specifications
• Payment and billing information (processed securely through third-party providers)

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Device identifiers and characteristics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• Providing and maintaining our digital design and development services
• Managing your account and CRM records
• Processing transactions and payments
• Delivering project updates and communications
• Providing customer support and technical assistance

3.2 Business Operations

• Improving our services and developing new features
• Analyzing usage patterns and user behavior
• Conducting market research and analytics
• Managing our business relationships and partnerships
• Complying with legal obligations and regulatory requirements

3.3 Marketing and Communications

• Sending promotional materials and newsletters (with your consent)
• Notifying you about new services, features, or updates
• Conducting surveys and gathering feedback
• Personalizing your experience and content

4. CRM Data Storage and Management

As part of our business operations, we store and manage your information in our Customer Relationship Management (CRM) system. This includes:

4.1 CRM Data Collection

• Contact information and communication history
• Project details and service requirements
• Interaction logs and meeting notes
• Service preferences and customizations
• Billing and payment history
• Support tickets and resolution records

4.2 CRM Data Usage

• Managing client relationships and project workflows
• Tracking service delivery and project progress
• Generating reports and analytics for service improvement
• Facilitating communication and collaboration
• Ensuring consistent service quality and support

4.3 Data Security in CRM

We implement robust security measures to protect your data in our CRM system:

• Encryption of data in transit and at rest
• Access controls and user authentication
• Regular security audits and monitoring
• Secure backup and recovery procedures
• Staff training on data protection practices

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing and billing
• Email marketing and communications
• Analytics and data analysis
• Customer support and technical services

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests from government authorities.

5.4 Consent

We may share your information with your explicit consent for specific purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage and backup systems
• Regular security assessments and updates
• Access controls and authentication protocols
• Staff training on data protection best practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active and for a reasonable period thereafter
• CRM data is retained for the duration of our business relationship and for legal compliance purposes
• Marketing data is retained until you opt out or request deletion
• Legal and regulatory requirements may require longer retention periods

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

8.2 Correction and Updates

You can request correction of inaccurate or incomplete personal information.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal and contractual obligations.

8.4 Opt-Out

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

8.5 Data Processing Restrictions

You may request restrictions on how we process your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For data protection inquiries or to exercise your rights, please include "Privacy Policy Inquiry" in your subject line.

15. Compliance and Legal Framework

This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to:

• General Data Protection Regulation (GDPR) for EU residents
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable state and federal privacy laws

If you are located in the European Union, you have additional rights under the GDPR. If you are a California resident, you have additional rights under the CCPA.